At Buda Basket, we take great care in packaging and handling your orders to ensure they arrive safely at your doorstep. However, despite our best efforts, there may be instances where an item arrives damaged due to factors beyond our control during transit.
If you receive a damaged order, we sincerely apologize for any inconvenience this may cause. Our dedicated customer support team is here to assist you every step of the way. Please don’t hesitate to reach out to us immediately upon receiving your package.
To expedite the resolution process, kindly provide us with details such as your order number, the item(s) that are damaged, and any accompanying photos of the damage. This information will help us quickly assess the situation and determine the best course of action.
Rest assured that we will work diligently to resolve the issue to your satisfaction. Depending on the circumstances, we may offer to send you a replacement item at no additional cost or provide you with a refund for the damaged item.
Our goal is to ensure that you have a positive shopping experience with us, and we appreciate your understanding and cooperation in this matter. Thank you for choosing Buda Basket. We value your trust and look forward to serving you again in the future.
No products in the cart.