Welcome to Buda Basket, where your satisfaction is our priority. With a commitment to exceptional service and quality products, we’re here to make your shopping experience enjoyable and hassle-free.
To cancel an order, please follow these simple steps:
Contact Customer Support: Reach out to our customer support team as soon as possible to request order cancellation. You can do this by sending an email or by contacting us through call or live chat.
Provide Order Details: Please provide your order number and any relevant information about the order you wish to cancel. This will help us locate your order quickly and process your cancellation request efficiently.
Cancellation Confirmation: Once we receive your cancellation request, our team will review it and confirm the cancellation with you via email or phone. We’ll do our best to accommodate your request promptly.
- Refund Policy: If your order has already been processed but not shipped, we’ll initiate a refund to your original payment method. Please note that it may take 3-7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider’s processing time.
Please note that refunds are not issued for cash on delivery (COD) orders and bank transfer orders. Instead, we offer exchange or store credit options. If your order is eligible for cancellation and you paid via COD or bank transfer, we can provide you with exchange options or store credit in the form of coupons.
Confirmation Email: You will receive a confirmation email once your order cancellation has been successfully processed. This email will include details of the cancelled order and any applicable exchange or store credit information.
If you have any questions or need further assistance regarding order cancellation, please don’t hesitate to contact our customer support team. We’re here to help make your shopping experience as smooth and convenient as possible.
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